Terms of service
Overview
Welcome to Ceylon Cinnamon! The terms “we,” “us,” and “our” refer to Ceylon Cinnamon.
Ceylon Cinnamon operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Ceylon Cinnamon is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.
Section 1 — Access and Account
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including browsing our online store or purchasing products or services, you may be asked to provide information such as your email address, billing details, payment information, and shipping information.
You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide it.
You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to another person.
Section 2 — Our Products
We have made every effort to accurately represent our products and services. However, colors and product appearance may differ on your screen due to your device, settings, and configuration.
We do not warrant that the appearance or quality of products or services you purchase will meet your expectations or be the same as depicted or rendered in our online store.
Product descriptions may change at any time without notice at our sole discretion. We reserve the right to discontinue products and limit quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.
Section 3 — Orders
When you place an order, you are making an offer to purchase. Ceylon Cinnamon reserves the right to accept or decline your order at its discretion.
Your order is not accepted until Ceylon Cinnamon confirms acceptance. We must receive and process your payment before accepting your order.
Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests after an order is accepted.
If we decline, modify, or cancel an order, we will attempt to notify you using the email address, billing address, or phone number provided when the order was placed.
Your purchases are subject to return or exchange solely in accordance with our Return & Refund Policy.
You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.
Section 4 — Prices and Billing
Prices, discounts, and promotions are subject to change without notice.
The price charged for a product or service will be the price in effect when your order is placed and will be shown in your order confirmation email.
Unless expressly stated otherwise, posted prices do not include taxes, shipping, handling, customs, or import charges.
Prices in our online store may differ from prices in physical stores or other online stores operated by third parties.
We may offer promotions governed by separate terms and conditions. If a promotion’s terms conflict with these Terms, the promotion’s terms will govern.
You agree to provide current, complete, and accurate purchase, payment, and account information. You agree to promptly update your information, including your email address, credit card numbers, and expiration dates, so we can complete transactions and contact you as needed.
You represent and warrant that:
- The credit card information you provide is true, correct, and complete.
- You are authorized to use the credit card for the purchase.
- Charges will be honored by your credit card company.
- You will pay all applicable charges at the posted prices, including shipping, handling, and applicable taxes.
Section 5 — Shipping and Delivery
We are not liable for shipping and delivery delays. All delivery times are estimates and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.
Once we transfer products to the carrier, title and risk of loss pass to you.
Section 6 — Intellectual Property
The Services, including trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and their design, selection, and arrangement, are owned by Ceylon Cinnamon, its affiliates, or licensors and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial purposes only.
Without our prior written consent, you must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit materials from the Services.
Except as expressly provided, these Terms do not grant any license or other rights under the patents, trademarks, copyrights, or other intellectual property of Ceylon Cinnamon, Shopify, or any third party.
Unauthorized use may violate applicable intellectual property laws. All rights not expressly granted are reserved by Ceylon Cinnamon.
Ceylon Cinnamon’s names, logos, product and service names, designs, and slogans are trademarks of Ceylon Cinnamon or its affiliates or licensors. You must not use them without prior written permission.
Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services belong to their respective owners.
Section 7 — Optional Tools
We may provide access to tools offered by third parties that we do not monitor, control, or influence.
You acknowledge that access to these tools is provided “as is” and “as available,” without warranties, representations, conditions, or endorsement of any kind.
We have no liability arising from or relating to your use of optional third-party tools.
Your use of these tools is entirely at your own risk and discretion. You should review and approve the terms provided by the relevant third-party providers.
Any new features, tools, or resources made available through the Services will also be subject to these Terms.
Section 8 — Third-Party Links
The Services may contain materials and links to websites operated by third parties, including embedded third-party functionality.
We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites. If you access them, you do so at your own risk.
We are not liable for harm or damages related to your access to third-party websites or your purchase or use of products, services, resources, or content available through them.
Please review third-party policies and practices before engaging in any transaction. Complaints, claims, concerns, or questions about third-party products and services should be directed to the relevant third party.
Section 9 — Relationship with Shopify
Ceylon Cinnamon is powered by Shopify, which enables us to provide the Services.
However, purchases made through our store are made directly with Ceylon Cinnamon.
By using the Services, you acknowledge that Shopify is not responsible for any aspect of sales between you and Ceylon Cinnamon, including injury, damage, or loss resulting from purchased products or services.
You expressly release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with Ceylon Cinnamon.
Section 10 — Privacy Policy
Personal information collected through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify’s Privacy Policy.
By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services to provide and improve them.
Information you submit will be transmitted to and shared with Shopify and third parties that may be located outside your country of residence.
Please review our Privacy Policy for more details about how we, Shopify, and our partners use your personal information.
Section 11 — Feedback
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display that Feedback in any medium for any purpose, including commercial use.
We may use Feedback to operate, provide, evaluate, enhance, improve, and promote the Services and to perform our obligations and exercise our rights under these Terms.
You represent and warrant that:
- You own or have all necessary rights to the Feedback.
- You have disclosed any compensation or incentives received in connection with your submission.
- Your Feedback complies with these Terms.
We are under no obligation to keep Feedback confidential, pay compensation for it, or respond to it.
We may, but are not obligated to, monitor, edit, or remove Feedback that we determine is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, otherwise objectionable, or in violation of intellectual property rights or these Terms.
Your Feedback must not violate third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights.
It must not contain unlawful, abusive, or obscene material, viruses, or malware that could affect the operation of the Services or any related website.
You may not use a false email address, impersonate someone else, or mislead us or third parties about the origin of Feedback.
You are solely responsible for your Feedback and its accuracy. We assume no responsibility or liability for Feedback posted by you or any third party.
Section 12 — Errors, Inaccuracies, and Omissions
Information on the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.
We reserve the right to correct errors, inaccuracies, or omissions, update information, or cancel orders if information is inaccurate at any time without prior notice, including after an order has been submitted.
Section 13 — Prohibited Uses
You may access and use the Services only for lawful purposes.
You may not access or use the Services, directly or indirectly:
- For an unlawful or malicious purpose.
- To violate international, federal, provincial, state, or local laws or regulations.
- To infringe our intellectual property rights or those of others.
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or otherwise harm our employees or any other person.
- To transmit false or misleading information.
- To send, knowingly receive, upload, download, use, or reuse material that does not comply with these Terms.
- To send or facilitate unsolicited advertising, junk mail, chain letters, spam, or similar solicitations.
- To impersonate another person or entity.
- To restrict or inhibit another person’s use of the Services, harm Ceylon Cinnamon, Shopify, or users of the Services, or expose them to liability.
You also agree not to:
- Upload or transmit viruses or malicious code that could affect the Services.
- Reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services.
- Collect or track other people’s personal information.
- Spam, phish, pharm, or use pretexting.
- Use robots, spiders, scraping tools, data gathering or extraction tools, automatic devices or processes, AI tools such as agentic AI, or automated or manual means to access the Services.
- Interfere with, bypass, or circumvent security or authorization features, robot exclusion headers, or other measures restricting access.
We reserve the right to suspend, disable, or terminate your account without notice if we determine that you have violated these Terms.
Section 14 — Agents
14.1 Application
This section (“Agent Terms”) applies if you use, allow, enable, or cause an Agent to access, use, or interact with the Services.
“Agent” means software or a service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, a person or entity and can operate on behalf of or using a person’s device without direct supervision.
14.2 Access Requirements
No Agent may access, use, or interact with the Services unless it identifies itself at all times and operates in accordance with Section 14.4.
An Agent must not access, use, or interact with the Services if we have requested that it refrain from doing so.
14.3 Access Limitations
We may limit, including through technical measures, whether and how an Agent accesses, uses, or interacts with the Services.
14.4 Agent Obligations
Agents must:
- Identify themselves in all HTTP/HTTPS requests and disclose their name by including “Agent/[agent name]” in the user-agent string.
- Not conceal or obscure automated access or interactions, including by mimicking human behavior or completing or circumventing CAPTCHAs or other measures intended to distinguish humans from computers.
- Respond truthfully to questions seeking to determine whether an interaction comes from a human or computer.
- Not circumvent measures intended to block, limit, modify, or control Agent access to the Services.
Section 15 — Termination
We may terminate this agreement or your access to all or part of the Services at our sole discretion at any time without notice.
You remain liable for amounts due up to and including the termination date.
The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and other provisions that by their nature should survive.
Section 16 — Disclaimer of Warranties
Information presented through the Services is provided solely for general informational purposes.
We do not warrant its accuracy, completeness, or usefulness. Any reliance on this information is at your own risk. We disclaim liability arising from reliance on these materials by you, other visitors, or anyone informed of their contents.
EXCEPT AS EXPRESSLY STATED BY CEYLON CINNAMON, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.
WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
SOME JURISDICTIONS LIMIT OR DO NOT ALLOW DISCLAIMERS OF IMPLIED OR OTHER WARRANTIES, SO THESE DISCLAIMERS MAY NOT APPLY TO YOU.
Section 17 — Limitation of Liability
TO THE FULLEST EXTENT PROVIDED BY LAW, CEYLON CINNAMON, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND.
THIS INCLUDES LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT, INCLUDING NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THEM.
THIS LIMITATION ALSO APPLIES TO CLAIMS RELATED TO ERRORS OR OMISSIONS IN CONTENT, OR LOSS OR DAMAGE RESULTING FROM THE USE OF THE SERVICES OR CONTENT OR PRODUCTS POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Section 18 — Indemnification
You agree to indemnify, defend, and hold harmless Ceylon Cinnamon, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from losses, damages, liabilities, or claims, including reasonable attorneys’ fees, payable to a third party arising from:
- Your breach of these Terms or documents incorporated by reference.
- Your violation of any law or third-party rights.
- Your access to and use of the Services.
We will notify you of an indemnifiable claim. A failure to promptly notify you will not relieve you of your obligations unless you are materially prejudiced.
We may control the defense and settlement at your expense, including the choice of counsel. We will not settle a claim requiring non-monetary obligations from you without your consent, which must not be unreasonably withheld.
You agree to cooperate in the defense of such claims, including providing relevant documents.
Section 19 — Severability
If a provision of these Terms is determined to be unlawful, void, or unenforceable, it will remain enforceable to the fullest extent permitted by applicable law.
The unenforceable portion will be considered severed, and the remaining provisions will remain valid and enforceable.
Section 20 — Waiver; Entire Agreement
Our failure to exercise or enforce a right or provision does not constitute a waiver of that right or provision.
These Terms, together with policies or operating rules posted on this site or relating to the Services, constitute the entire agreement between you and us.
They govern your use of the Services and replace prior or contemporaneous agreements, communications, and proposals, whether oral or written, including earlier versions of these Terms.
Ambiguities in interpreting these Terms will not be construed against the drafting party.
Section 21 — Assignment
You may not delegate, transfer, or assign this agreement or your rights or obligations under it without our prior written consent. Any attempted assignment without consent will be null and void.
We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice to you.
Section 22 — Governing Law
These Terms and any separate agreements through which we provide Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where Ceylon Cinnamon is headquartered.
You and Ceylon Cinnamon consent to venue and personal jurisdiction in those courts.
Section 23 — Headings
Headings are included for convenience only and do not limit or otherwise affect these Terms.
Section 24 — Changes to Terms of Service
You can review the most current version of these Terms on this page at any time.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website.
You are responsible for checking our website periodically for changes.
We will notify you of material changes in accordance with applicable law. Those changes will take effect on the date specified in the notice.
Continued use of or access to the Services after changes are posted constitutes acceptance of the revised Terms.
Section 25 — Contact Information
Questions about these Terms of Service should be sent to:
Ceylon Cinnamon
Email: support@Ceylon-cinnamon.us
SMS Terms & Conditions
By providing your mobile number, you agree to receive recurring automated marketing and order-related text messages from Ceylon Cinnamon.
Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.
Reply STOP to any message to opt out, or HELP for help.
Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
For questions, contact support@Ceylon-cinnamon.us.